RETURNS

Returns Policy
We are confident you’ll love our products but if you’re not completely satisfied, you can return your item within 30 days for a full refund.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

All clearance items are also non refundable and non exchangeable - clearance orders are final.

How do I return an item?
To complete your return, we require a receipt or proof of purchase. Please email us at info@thepalmlyfe.com before sending any returns to see if you are eligible for a return/refund. Customers are responsible for any return  shipping costs. Please note that it is always necessary to have received the order prior to requesting a refund. Therefore, use a trackable and insured shipping method. We are not responsible for any returns that are lost or stolen while in transit, and if you do not have tracking or insurance, you are liable and will not qualify for the refund. The original shipping costs are not refundable.

All items must be shipped to the following address:

The Palm Lyfe
PO BOX 99900 VR 386 212 RPO KING ST W TORONTO ON M5V 0L1

We will notify you once your return is processed.

How do I exchange an item?
Customer needs to notify by email (info@thepalmlyfe.com) before making any exchanges in order to verify the availability of the items. There will be two options for exchange methods.  

  • For another size or colour, as long as it is the same price, no additional payments are necessary.
  • For a different item, we will issue a refund and you can purchase a new item.

Once again, customer is responsible for sending the items for any exchanges. We will notify by email once the item is received and send the new item to the original shipping address.

How do I return or exchange my item if I am an international customer?
Customers are responsible for any return and exchange shipping, duties, taxes and fees. We are not responsible for any returns that are lost or stolen while in transit so please be sure to send your return or exchange using a method that provides a tracking number. The original shipping costs are not refundable, and if you received FREE shipping, the actual shipping cost will be deducted from your refund.

All items must be shipped to the following address:

The Palm Lyfe
PO BOX 99900 VR 386 212 RPO KING ST W TORONTO ON M5V 0L1

We will notify you once your return is processed.

How will I receive my refund?
Once the return has been received, inspected and approved, we will notify you by email that we have received and approved/rejected the returned item for refund. If approved, your refund will be processed and we will refund to the original form of payment within 10 business days after receiving the returned products. Banks and credit card companies may take longer to process the refund back to your original payment method. Please contact them first, before contacting us, if you have not received your refund amount within 5 business days after we have processed your return.

What if my product is damaged or defective?
If you receive a damaged, defective or wrong item, please send an email to info@thepalmlyfe.com and we will help you exchange or return the item. Please do not forget to include full name, order number and order item for our reference.

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded or exchanged.

Shipping
To return your product, please mail your product to:

The Palm Lyfe
PO BOX 99900 VR 386 212
RPO KING ST W TORONTO ON M5V 0L1

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping a return over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.